EA04 – Upskilling – Level 3 Award in Taking Control of Goods Course (RQF) for Enforcement Agents (Bailiffs)

The Level 3 Award in Taking Control of Goods (RQF) course covers:

• Legislations and Procedures for Enforcement Agents (Bailiff)
  • Schedule 12 of Tribunals, Courts and Enforcement Act 2007
  • Taking Control of Good Regulations 2013
  • Taking Control of Goods (Fees) Regulation 2014
  • Date Protection requirements for Enforcement Agents
  • This course also covers the National Standards and much more.
• Different enforcement agent debt types:
  • Magistrates Debt,
  • Road Traffic Debt,
  • Council Tax (CT),
  • National Non Domestic Rates (NNDR),
  • Commercial Rent
• Identifying and dealing with Vulnerable People,
• Effective Enforcement Action
• Conflict Resolution

This qualification is broken down into the below learning outcomes:

• Know the roles and responsibilities of different types of debt recovery agents
• Know Enforcement Agent enforcement procedures when taking control of goods
• Know the National Standards and Legislation relevant to Enforcement Agents
• Know the process that local authorities employ when issuing a penalty charge notice (PCN)
• Know the requirements relating to enforcement agent activity when enforcing Magistrates Court warrants and Road Traffic fines
• Know the Appeals Process for Road Traffic fines
• Know the recovery process of a Road Traffic warrant
• Know the debt recovery process for Council Tax (CT) & National Non-Domestic Rates (NNDR)
• Know the enforcement process for Commercial Rent Arrears Recovery (CRAR) and Forfeiture of Lease
• Know threats to personal safety during enforcement action
• Know effective enforcement during enforcement action
• Know how to deal with vulnerable people during enforcement action
• Know how to recognize and deal with work-related stress

The assessment of this qualification:

You must successfully complete the assessment workbook and pass a classroom based exam to achieve the qualification. The exam contains of 70 multiple-choice questions that must be completed within 2 hours 30 minutes. Successful learners will have to demonstrate knowledge and understanding across the qualification and achieve a pass mark of 80%. Learners that achieve 90% or more will be awarded a Distinction grade.

Optional extra:

For learners that would like a certificate for practical, as well as this theory qualification, that confirms you can apply what was learnt in the classroom to real life – Once this Level 3 Award in Taking Control of Goods (RQF) qualification is successfully completed we can go on to the street on a one to one basis to complete a field assessment; this is an optional extra that can be booked in at a later date. There is an additional cost for this assessment. For more information see course Click here

1. You will be given:
   • The Course booklet, this is full of information to help you through the course
   • The Course Assessment Workbook, this is for you to complete prior to the classroom training and will be handed to your tutor in the class.
   • The EndeavourUK information for EA certification form to be completed and email to be sent to the EndeavourUK office for processing and posting to court.
2. Learners will attend five (3) days classroom training from an experienced enforcement agent tutor. The tutor will assess the Workbooks and give guidance when needed.
3. On the last day in the classroom the learners will sit an exam.
4. You must successfully complete the assessment workbook and pass a classroom based exam to achieve the qualification. Successful learners will then get the Level 3 Award in Taking Control of Goods (RQF) certificate. This is issued within 10 days from the exam.
5. Candidates can then add this Level 3 Award in Taking Control of Goods (RQF) certificate to their county court application paperwork.

For the course:

• Courses start at 9:30am. Please arrive at lease 15mins early.
• This course will finish at 4:30pm each day so please ensure you have made arrangements to stay to this time before you are booked on the course.
• At the start of this course you will be required to show ID to the tutor.
• At the start of this course remember to bring the completed Course Assessment Workbook that we sent to you.
• Dress Code: Smart