EA02 – Level 3 Award in Taking Control of Goods Course (RQF) for Enforcement Agents (Bailiffs) PLUS Court Certification Process

The Level 3 Award in Taking Control of Goods (RQF) course covers:

• Legislations and Procedures for Enforcement Agents (Bailiff)
  • Schedule 12 of Tribunals, Courts and Enforcement Act 2007
  • Taking Control of Good Regulations 2013
  • Taking Control of Goods (Fees) Regulation 2014
  • Date Protection requirements for Enforcement Agents
  • This course also covers the National Standards and much more.
• Different enforcement agent debt types:
  • Magistrates Debt,
  • Road Traffic Debt,
  • Council Tax (CT),
  • National Non Domestic Rates (NNDR),
  • Commercial Rent
• Identifying and dealing with Vulnerable People,
• Effective Enforcement Action
• Conflict Resolution

This qualification is broken down into the below learning outcomes:

• Know the roles and responsibilities of different types of debt recovery agents
• Know Enforcement Agent enforcement procedures when taking control of goods
• Know the National Standards and Legislation relevant to Enforcement Agents
• Know the process that local authorities employ when issuing a penalty charge notice (PCN)
• Know the requirements relating to enforcement agent activity when enforcing Magistrates Court warrants and Road Traffic fines
• Know the Appeals Process for Road Traffic fines
• Know the recovery process of a Road Traffic warrant
• Know the debt recovery process for Council Tax (CT) & National Non-Domestic Rates (NNDR)
• Know the enforcement process for Commercial Rent Arrears Recovery (CRAR) and Forfeiture of Lease
• Know threats to personal safety during enforcement action
• Know effective enforcement during enforcement action
• Know how to deal with vulnerable people during enforcement action
• Know how to recognize and deal with work-related stress

The assessment of this qualification:

You must successfully complete the assessment workbook and pass a classroom based exam to achieve the qualification. The exam contains of 70 multiple-choice questions that must be completed within 2 hours 30 minutes. Successful learners will have to demonstrate knowledge and understanding across the qualification and achieve a pass mark of 80%. Learners that achieve 90% or more will be awarded a Distinction grade.

Optional extra:

For learners that would like a certificate for practical, as well as this theory qualification, that confirms you can apply what was learnt in the classroom to real life – Once this Level 3 Award in Taking Control of Goods (RQF) qualification is successfully completed we can go on to the street on a one to one basis to complete a field assessment; this is an optional extra that can be booked in at a later date. There is an additional cost for this assessment. For more information see course Click here

1. You will be given:
   • The Course booklet, this is full of information to help you through the course
   • The Course Assessment Workbook, this is for you to complete prior to the classroom training and will be handed to your tutor in the class.
   • The EndeavourUK information for EA certification form to be completed and email to be sent to the EndeavourUK office for processing and posting to court.
2. Learners will attend five (5) days classroom training from an experienced enforcement agent tutor. The tutor will assess the Workbooks and give guidance when needed.
3. On the last day in the classroom the learners will sit an exam.
4. You must successfully complete the assessment workbook and pass a classroom based exam to achieve the qualification. Successful learners will then get the Level 3 Award in Taking Control of Goods (RQF) certificate. This is issued within 10 days from the exam.
5. Candidates will then attend the county court with their paperwork that has been given to them by EndeavourUK and a county court Judge will review all paperwork and decide whether the candidate is a fit and proper person to receive an enforcement agent certificate. The court date will be around 8-12 weeks from time the course is posted with the completed application.

*EndeavourUK will ensure all paperwork is correct for the court certification, the judge on the court hearing date has the ultimate decision to issue an EA certificate, if the judge decides not to issue a certificate to the candidate and this is not due to paperwork then EndeavourUK takes no responsibility. The judge may reject an application for EA certification if the candidate has CCJs (County Court Judgement within 6 years), a criminal record, if the Judge feels the candidate is not a fit and proper person to hold the certification or if the candidate has not successfully completed the EA course.

*Enforcement Agent Certification must be renewed every 2 years. EndeavourUK are happy to assist with the renewal process for an administration fee.

For the course:

• Courses start at 9:30am. Please arrive at lease 15mins early.
• This course will finish at 4:30pm each day so please ensure you have made arrangements to stay to this time before you are booked on the course.
• At the start of this course you will be required to show ID to the tutor.
• At the start of this course remember to bring the completed Course Assessment Workbook that we sent to you.
• Dress Code: Smart

For the court enforcement agent certification:

• Two passport sized photos
• Proof of name and address (a list of proof accepted will be sent to you)
• No County Court Judgements (CCJs) for the past 6 years,
• A clean criminal record (if you do have something on you criminal record contact us to review)
• Two references from people who have known you for a number of years (these need to be from people that are of good standing in the community, they can be friends but not family). Reference letter template highlighting areas to be covered in the letter will be sent to you.

Is there a difference between a Bailiff and an Enforcement Agent?

• An Enforcement Agent was originally know as a Bailiff but due to many different types of bailiff in existence the title has changed to Enforcement Agent.

The main role of an Enforcement Agent is to legally remove goods/items to clear a debt, unless payment of the debt is paid. There are many types of agents for the collection of debts, they fall into 4 main categories:

• Private Bailiffs / Debt Collector
• County Court Bailiffs
• Certificated Enforcement Agents (EA) this certification is granted by the County Court
• High Court Enforcement Officers (HCEO) also known as Sheriffs Officers

What Enforcement does Certificated Enforcement Agents do?

• Commercial Rent
• Council Tax & Non Domestic Rates
• Road Traffic Debts – PCN (Penalty Charge Notices)
• Magistrate Court
• Arrest Warrants
• Inland Revenue & VAT
• Child Support Agency
• Forfeiture of Lease
• and more.

Where can Certificated Enforcement Agents operate?

• Certificated Enforcement Agents can operate anywhere in England and Wales.

What Laws do Enforcement Agents work under? Enforcement Agents work under three types of categories of law.

• Legislation – Legislation include laws enacted by Parliaments, as well as laws made by persons or bodies granted law-making powers by Parliament. Legislation is also often referred to as Acts or Statutes. Certificated Enforcement Agents work under:
  • Schedule 12 of Tribunals, Courts and Enforcement Act 2007
  • Taking Control of Goods Regulations 2013.
  • Taking Control of Goods (Fees) Regulation 2014
• Case Law – Law based on judicial decision and precedent rather than on statutes
• Common Law – Common Law originated and was developed in England and is based on court decisions, customs and usages rather than on codified written laws

Certificated Enforcement Agents must adhere to:

• National Standards for Enforcement Agents,
• CIVEA Good Practice Guide,
• Guidelines stipulated by the Client on which they are enforcing on behalf of.

• Completing the enforcement agent course provides an excellent opportunity for all service leavers and on successful certification allows you to start work immediately after leaving the forces. There is a lot to take in to pass the exam but the experienced staff at EndeavourUK make sure that you have the knowledge to pass the exam confidently. There’s a lot of paperwork to be completed for your court certificate however this is made very easy by the excellent administration team which complete most of it for you.
  When attending court to receive your court certificate EndeavourUK will send one of their staff along to help you through the process. Standing in front of a judge can sound a bit nerve racking but you are only there for a couple of minutes and all the paperwork will have been prepared for you. The support from EndeavourUK is brilliant, I am now looking forward to and prepared for a career in the Enforcement industry.
  Neil Robertson (LCpl)

• Jamie Waller, CEO, JBW Group: The Enforcement Agents trained by EndeavourUK have proven to be extremely competent. Many of the Agents provided to us have gone on to become some of our top performers and in a short space of time. We are pleased with the service we receive from EndeavourUK and look forward to using their services in the future.

• Gareth Hughes CEO, Marston Group: Marston Group has used the recruitment services of EndeavourUK on several occasions. The Enforcement Agents we have been provided with have all been very professional and competent, and importantly to us, have remained very loyal to us as a company. The service we have received from EndeavourUK has been of very good quality and we would be more than happy to use their services again in the future.